Expert support team

As a BearBox customer, you have access to our expert support team. They can be contacted by email at support@bearbox.eu.

The BearBox support team is made up of developers, engineers and security specialists who are ready to answer any questions about system configuration or provide solutions to issues.

Support is available From Monday to Saturday 08:30 - 17:00 GMT. Help is available only through email - this allows us to track any issues and research solutions based on your specific installation.

Remote support

If a BearBox team member has asked you to do so, please download and run the BearBox Remote Support application. The application is a mini version of TeamViewer that will allow us to access your system. It is compatible with Windows, Mac and Linux operating systems. Quitting the application will prevent our accessing your system.